1. For Who is the electronic mailbox set up?
2. What are the necessary safety principles when working with an electronic mailbox?
3. How do I request the establishment of an electronic mailbox?
4. Do I need to use my electronic mailbox? Do I need to log in regularly?
5. What do I need for log in to an electronic mailbox based on the law about e-Government?
6. What should I do when logging in to the mailbox?
7. I cannot log in to the electronic mailbox, what should I do?
8. How do I activate my electronic mailbox for delivery?
9. If my electronic mailbox is activated for delivery, Do I have to communicate with public authorities electronically?
10. How to authorise another person to access into the electronic mailbox?
11. Are we a foreign person/entity, how do we set up an electronic mailbox and how do we log in?
12. How do I deactivate my electronic mailbox?
13. Can I cancel my electronic mailbox?
14. How do I get the access into an electronic mailbox as an heir of the deceased trader’s mailbox?

1. For who is the electronic mailbox set up?

According to Act No. 305/2013 Coll. on e-Government, an electronic mailbox is established for natural persons, entrepreneurs, legal persons, public authorities and for subjects of international law. Electronic mailboxes are set up on the Central Government Portal.

2. What are the necessary safety principles when working with an electronic mailbox?

When working with an electronic mailbox and an ID card with electronic chip (eID), the user works with sensitive data and should therefore never allow unauthorised persons to access the open web browser or application once they have logged in to their mailbox. It is not recommended to log into the portal using eID on shared computers where the user has no control over the software and hardware installed. After logging out from the portal, it is recommended to check whether the log-out has been successful and then close the web browser.

3. How do I request the establishment of an electronic mailbox?

If the user is Slovak citizen, the electronic mailbox will be set up automatically after the age of 18. Electronic mailboxes of natural
persons – entrepreneurs and legal entities are established continuously from 31 January 2014, following the entity’s registration
in the relevant register. In these cases, there is also no need to request the establishment of an electronic mailbox.

Public authorities request the establishment of an electronic mailbox pursuant to Decree No 438/2019, which implements certain provisions of the e-Government Act by sending a paper or electronic form for the purpose of establishing an electronic mailbox to a public authority.

4. Do I need to use my electronic mailbox? Do I need to log in regularly?

No, if you are a natural person, you don’t have to. However, if you activate it for delivery, the public authority can deliver the official decision electronically, which is equivalent to decision in paper form. Whether you activate your electronic mailbox for delivery or not, it is your decision.

5. What do I need for log in to an electronic mailbox based on the law about e-Government?

In order to successfully log in to the portal and enter the electronic mailbox, it is necessary to have an electronic chip ID card (eID card) with Online eID function enabled and a personal security code (BOK).

It is also necessary to own a card reader, have installed the relevant software – the eID client application (used to log in) and the drivers to the card reader, which are available in the "Download" section.

6. What should I do when logging in to the mailbox?

Before logging in, you need to have:

• eID (ID card with an electronic chip) and a defined personal security code (BOK);
• an electronic card reader;
• software installed on the computer to log in (available in the "Download" section) and drivers to the card reader.

Log in to the electronic mailbox via the Central Government Portal press “Enter the Portal” button located on the top bar in the right corner of the front page.

Follow the Guide for the use of the electronic mailbox.

The first step to log in is your successful authentication on the portal, then you can access your mailbox by clicking the Envelope icon (Mailbox) in the right top bar.

If you are an authorised person and act on behalf of another entity (natural person, legal entity, public authority), after successful authentication, choose from the offered drop-down menu the identity on whose behalf you want to log in.

7. I cannot log in to the electronic mailbox, what should I do?

If login to your mailbox failed, please check that the following conditions have been met:

You hold an ID card with a chip issued after 1. 12. 2013 and you have an electronic chip activated and a personal security code activated.

You have the appropriate software equipment installed (eID client application and relevant card readers drivers available in the Download section).

You have followed the instructions for logging into the mailbox.

If, despite all the mentioned conditions and steps above, you have not been able to log in to the mailbox, contact the Central Contact Centre at the telephone number 02/35 803 083 on working days, Monday to Friday, 8:00-18:00, Wednesday to 21.00 or via the contact form.

8. How do I activate my electronic mailbox for delivery?

You can activate an electronic mailbox for delivery by using the ‘Activate’ button in your mailbox.

You will have the mailbox activated for delivery on the date specified in the request at the earliest on the third working day following its delivery. More information on how to activate the mailbox for delivery can be found in the User guide for the use of the electronic mailbox.

Information related to the process of mandatory activation of electronic mailboxes of legal entities and organizational units based in Slovakia can be read in the most frequent questions and answers concerning mandatory activation.

9. If my electronic mailbox is activated for delivery, Do I have to communicate with public authorities electronically?

If you have your mailbox activated for delivery, it is assumed that you prefer electronic communication with the public administration. However, you can still make your submissions in paper form.

10. How to authorise another person to access into the electronic mailbox?

Granting the access of a natural or legal person to represent an entity is available in your electronic mailbox in the "Settings" sections as the “Authorisation”. Once the application has been approved, it is possible to select the privileges for the authorised person using the electronic mailbox function.

You can also send an application for access to the mailbox by filling in the relevant form.

11. Are we a foreign person/entity, how do we set up an electronic mailbox and how do we log in?

Only an eID and BOK, or a residence document with an electronic chip and a security code or an alternative authenticator can be used for authentication purposes (identity verification process) to log into an electronic mailbox established under the e-Government Act.

In case of a foreign national or a foreign legal person, do not have the opportunity to obtain an identity card with an electronic chip, the issue is linked to Slovak nationality and permanent residence in Slovakia. In accordance with Act No 404/2011 on the residence of foreign nationals, foreigners may apply to the competent police department of the Slovak Republic for a residence card with a chip.

As 1st of March 2017, a foreign statuary who is not entitled to issue a residence card with an electronic chip may request the issue of an alternative authenticator pursuant to a decree of the Ministry of the Interior of the Slovak Republic. More information about foreign statutory...

12. How do I deactivate my electronic mailbox?

Currently, only natural persons and natural persons entrepreneurs can deactivate the electronic mailbox (or legal entities who are not registered in the Commercial Register of the Slovak Republic until 1st of June 2020 – i.e. until their mandatory act of the e-Government Act) via the electronic application form, which is available directly in their electronic mailbox in the “Settings” section under “Information about mailbox”. There is an option “Deactivate mailbox”. In the request for deactivation of the mailbox for delivery, just select the deactivation date and send the message. If you enter the current date, the mailbox will be deactivated on the third working day following the request. Deactivation of the electronic mailbox can also be requested in paper form.

Note:
Public authorities and legal entities registered in the Commercial Register of the Slovak Republic cannot deactivate the mailbox of their own because their electronic mailbox has been activated for delivery mandatory in accordance with the e-Government Act.

13. Can I cancel my electronic mailbox?

The electronic mailbox cannot be cancelled by an act of will. The electronic mailbox will be cancelled and its content deleted only in the event of the death of its owner or the dissolution of a legal person or public authority, after a period of 3 years from the date on which the founder becomes aware of this fact from the relevant reference register.

14. How do I get the access into an electronic mailbox as an heir of the deceased trader’s mailbox?

If the self-employed person dies, the heirs, the surviving spouse, may continue the trade until the end of the succession proceedings, even if he/she is not an heir, if he/she is co-owner of the assets used to operate the trade and if the business is not continued by the heirs or the administrator of the estate if it is established by a court.

However, the continuation of the trade must be notified to the trade authority themselves, within a period of one month from the death of the sole trader, the administrator of the estate within one month of appointment. Upon notification of these facts, an updated batch of data from the trade register will automatically arrive at the National Agency for Network and Electronic Services (NASES) and then access to the electronic mailbox of the deceased trader’s mailbox.