1. What do I need if I want to log in to the legal entity’s electronic mailbox?

In order to successfully log in and enter the electronic mailbox, it is necessary to own an ID card with an electronic chip and a personal security code (BOK). It is also necessary to own a card reader, have installed the relevant software – the eID client application (for log in) which are available in the "Download" section and the drivers to the card reader.

2. Where can I arrange all the necessary things to access the electronic mailbox?

You can get your ID card with an electronic chip at any District Directorate of the Police Force.

You will be issued with a personal security code (BOK) at the police office, and you can also apply for a qualified certificate to create a qualified electronic signature (KEP). Along with your ID card, you will also receive a card reader. The software required to log in is available in the "Download" section and on the Ministry of Interior of the Slovak Republic portal.

3. How much does establishment of an electronic mailbox cost?

The establishment of an electronic mailbox of a legal entity and its activation for delivery shall be free of charge. The issue of an ID card is subject to an administrative fee 4,5 €.

4. What does it mean that I have a legal entity’s electronic mailbox set up and activated?

Electronic mailboxes of legal entities are established on the portal continuously from 31st of January 2014, following the entity’s registration in the relevant register (e.g., business register).

Activation of an electronic mailbox for delivery is a process that allows the electronic delivery from public authorities. In practice, this means that, through an activated electronic mailbox, the official documents such as decisions can be sent from public authorities. These electronic documents have the same legal effects as if they were received in paper form.

The applicable legislation distinguishes two deadlines for the mandatory activation of electronic mailboxes of legal persons, depending on whether the legal persons are/are not registered in the Commercial Register.

A legal entity with its registered office in the Slovak Republic and registered in the Commercial Register have automatically activated electronic mailbox for delivery at the first entry of an authorised person into the electronic mailbox, but no later than the tenth day following the date of the action of the administrator of the electronic mailbox module. The whole process of activating electronic mailbox of legal entities and registered organizational units take place gradually in the so-called transition period from 1. 8. 2016 until 1. 7. 2017. The repository of a legal entity registered in the Commercial Register shall be activated for delivery either by the first access of the person authorised to the electronic mailbox or no later than 1st of July 2017, in the event that no one logs into the legal entity’s mailbox within the period before 1sr of July 2017.

The activation of electronic mailboxes for delivery for legal entities that do not have a voluntary electronic mailbox and are not registered have started on the 1st June 2020.

From the 1st of June, electronic mailboxes had been activated for delivery to foundations, non-investment funds, non-profit organisations providing public utilities, civic associations, trade unions and employers’ organisations, political parties, interest associations of legal entities and organisations with an international element.

Upon completing and updating the data in other source registers, the State gradually activates the electronic mailboxes of other legal entities – organisations from the register of hunting organisations, schools of regional education, land communities, interest associations of natural persons without legal capacity, local units without legal capacity and public research institutions, as well as electronic mailboxes of communities of owners of flats and non-residential premises, churches, etc. 

5. Who will be able to send a message to my electronic mailbox?

If the electronic mailbox is activated for delivery, official documents (decisions) can be sent only by public authorities. The electronic decisions delivered to the mailbox has the same legal effect as it would have in paper form. Public authorities usually serve decisions into own hands with a fiction of delivery (15 days).

6. How can I authorise another person to access the legal entity’s electronic mailbox?

It is possible to authorise natural or legal person to access the electronic mailbox by an electronic request “Authorisation of a natural/legal person to represent the entity” (SK: Udelenie oprávnenia fyzickej/právnickej osobe na zastupovanie subjektu), which is available in your electronic mailbox in “Settings” section and "Authorisations". For more information visit the "User Guide" section.

You can also send an application for access to the electronic mailbox by filling in the relevant form.

If the natural person is authorised for access, must be over 18 years old and must be the holder of an ID card with a chip and BOK.

7. I'm the foreign manager director. How can I log in to my legal entity’s mailbox?

For logging into the electronic mailbox can be used for authentication purposes:

• ID card with an electronic chip and personal security code (BOK);
• residence document with electronic chip and personal security code (BOK);
• or an alternative authenticator.

In the case of a foreign natural or legal person, this person does not obtain an identity card with a chip because it is linked to Slovak citizenship. The issue of a residence document for foreigners is governed by Act No 404/2011 on the residence of foreign nationals (only in Slovak). The document also includes, upon request, an electronic chip and a personal security code issued by the competent police department of the Slovak Republic.

The statutory representative of a legal person who is not a citizen of the Slovak Republic may grant authorisation to access the electronic mailbox of a legal person (a citizen of the Slovak Republic who has an ID with an electronic chip and BOK). The owner of an electronic mailbox may grant permission to access and dispose of the mailbox to another person.

For granting authorisation is necessary to fill in an application through the function of an electronic mailbox or a document in paper form with an officially certified signature, to the following address: Ministry of Investment, Regional Development and Informatisation of the Slovak Republic, National Agency for Network and Electronic Services, Trnavská cesta 100/II, 821 01 Bratislava. In the case of official certification of the signature of the owner of the electronic mailbox outside the Slovak Republic, the documentary application must be accompanied by an apostille or superlegalisation.

Since the 1st March 2017, a foreign statuary may request the issue of an alternative authenticator in accordance with a decree of the Ministry of the Interior of the Slovak Republic. For more information about alternative authenticator for foreign statutory representatives in related article.

8. Is it possible to authorise another legal person to enter the electronic mailbox of a legal person?

Yes, it is possible to authorise a designated legal entity to enter the electronic mailbox by request “Authorisation of a legal person to represent the entity”, which is made available in your mailbox under the “Settings” section of the tab “Authorisations of Persons”. Authorisation may also be granted application in paper form.

9. What to do if I did not get a card reader?

Card readers are given to citizens when activating a security personal code (BOK) in the District Directorate of the Police Force, but only until their stocks run out. Therefore, we recommend that you inform about the availability of readers in the appropriate department. In case the district directorate does not provide the card reader, it is up to the citizen to arrange a compatible reader himself. Instructions on which readers are compatible can be found at Ministry of Interior of Slovak Republic portal.